FAQ

Questions and answers

Not here? Ring 01632 960 274 or email jobs@hollin-pegg.example.

How soon can you come?: Half-day visits are usually bookable two days ahead and full days four days ahead. The job basket shows the earliest one before you send anything.
Can I book just one small job?: Yes. A single job is charged at the hourly rate with a one-hour minimum, so a dripping tap on its own is £56.
Do I need to be in?: Someone needs to let us in and agree the plan at the start. After that plenty of customers go out and leave us a key or a key-safe code.
Which areas do you cover?: Worcester and anywhere within 12 miles of the city centre, including Droitwich, Malvern, Pershore and Upton-upon-Severn. Travel is included.
Can I add jobs on the day?: If there is time left in the visit, yes, at no extra charge. On a half-day visit that often covers two or three small extras.

How is the price worked out?: Each job has a set time. We add them up and charge whichever is cheapest: £56 an hour in half-hour steps, £190 for a half day or £340 for a full day.
What if it takes longer than the estimate?: The price you agreed is the price you pay for those jobs. If we open something up and find a bigger problem, we stop and ask before doing any more.
Are materials included?: Fixings, wall plugs, silicone, filler, washers and dust sheets are included. Things you keep, like a TV bracket, a blind or paint, are yours or bought at cost with the receipt.
Do you charge for a quote?: No. The job basket is the quote. For anything it does not cover, send photos and we reply with a fixed price within a working day.
How do I pay?: By card on the day when the work is done, or by bank transfer within seven days. No deposit for visits under a full day.

When will you arrive?: Morning visits arrive 08:00–10:00, afternoon visits 13:00–15:00 and full days 08:00–08:30. We text when we set off.
Who turns up?: One of our six employed handypeople, named in the confirmation text, in a marked van with photo ID.
Do you clean up?: Dust sheets go down before we start, and we hoover before we go. Packaging and offcuts leave with us.
What if something goes wrong later?: Everything we fit is guaranteed for 12 months. If a shelf drops or a tap drips again, we come back and put it right for free.
Will you do jobs you are not sure about?: No. Gas, electrics beyond a like-for-like swap, and structural work go to the right trade, and we will tell you who.